Pleres Technology LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use the OpMaestro CRM Platform or any of our services (the "Service") operated and owned by Pleres Technology LLC.
If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.
1. Information We Collect
When you use our Service, we collect information to provide, improve, and support our Service. The types of information include:
1.1. Information You Provide Directly:
- Account registration details, which may include your name, professional affiliation, email, phone number, or any other information stored on your account.
- When you provide personal data in connection with using our Service, Stripe receives that personal data and processes it in accordance with the Stripe Privacy Policy, which is available at https://stripe.com/privacy.
- Communications you send to us, including support requests, onboarding forms, and feedback.
1.2. Information Collected Automatically:
- Usage data, including logins, pages viewed, and features used.
- Device and browser data, including IP address, operating system type, browser type, and version.
- Cookies and similar technologies for analytics and authentication.
1.3. Information from Integrations:
If you connect third-party tools (e.g., Gusto, Stripe, or Google), we may receive limited data from those services, subject to your permissions and their privacy policies.
2. How We Use Your Information
We use collected information to:
- Provide, operate, and maintain the Service.
- Provide support for the Service, and respond to your requests, questions, and feedback.
- Process payments and manage subscriptions.
- Personalize the user experience and improve product features.
- Communicate with you about updates, support, and offers.
- Comply with legal and regulatory obligations and enforce legal agreements, including our Terms of Service, available here.
We do not sell your personal information.
3. How We Share Information
We may share information with:
- Service Providers: trusted vendors who assist in operating the platform (e.g., hosting, analytics, billing).
- Legal Compliance: when required by law, subpoena, or to protect the Company's rights and safety.
- Business Transfers: in the event of a merger, acquisition, or sale of assets, user data may be part of the transaction.
All third-party partners are contractually required to protect your data consistent with this Privacy Policy.
4. Data Retention
We retain data as long as your account is active or as needed to provide the Service. Upon termination, your account data will be securely deleted or anonymized within a reasonable period, unless retention is required by law.
5. Security
We implement industry-standard security measures, including encryption in transit (HTTPS) and restricted administrative access. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information. You use the Service at your own risk.
6. Your Rights & Choices
Depending on your location, you may have the right to:
- Access, review, update, or request a copy of your personal data.
- Opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us. You may continue to receive service-related and other non-marketing emails.
- Request correction or deletion of your data.
- Withdraw consent or opt out of marketing emails.
Some internet browsers may be configured to send "Do Not Track" signals to the online services that you visit. We currently do not respond to "Do Not Track". To find out more about "Do Not Track," please visit http://www.allaboutdnt.com.
To exercise these rights, contact us at privacy@opmaestro.com. We will respond within a reasonable timeframe.
7. Cookies
We use cookies for login sessions, analytics, and improving user experience. You can manage cookie preferences in your browser settings, but disabling them may limit functionality.
Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. Please note that if you set your browser to disable cookies, the Service may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit www.allaboutcookies.org. You can also configure your device to prevent images from loading to prevent web beacons from functioning.
8. Children's Privacy
Our Service is not directed to individuals under 18. We do not knowingly collect personal information from minors.
9. Data Transfers
If you access the Service outside the United States, your data may be transferred to and processed in the U.S. By using the Service, you consent to such transfer.
10. Updates to this Privacy Policy
We may update this Privacy Policy periodically. The updated version will be posted on our website with a new "Effective Date." Your continued use of the Service after an update constitutes acceptance of the revised policy.